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After Yi Xiaohai finished talking to Guan Yun, he held a temporary meeting, mainly to meet with the middle and senior leaders of the hotel.
The purpose of the meeting is to get acquainted with each other, so the time is not very long.
After it was over, Yi Xiaohai kept the store manager recommended by Guan Yun.
Qin Feng, the front office manager of the Magic City branch, Guan Yun has been training him to be the store manager.
The best way to get to know someone is to get along with them.
The fastest way to get to know someone is through communication.
Yi Xiaohai had never gotten along with Qin Feng, so he chose to chat with him.
When facing Yi Xiaohai, Qin Feng seemed a little nervous.
Usually, his psychological quality is actually pretty good.
The key is that Yi Xiaohai is too cruel.
Qin Feng heard that Yi Xiaohai and He Liang met once and fired He Liang.
He will inevitably be a little worried because he has followed He Liang's footsteps.
Qin Feng was thinking wildly in his mind, and it was inevitable that he was a little unfluent when answering Yi Xiaohai's questions.
However, this did not affect Yi Xiaohai's impression of him.
Qin Feng¡¯s face is a bit round and looks honest.
When he answered Yi Xiaohai¡¯s question, he was not smooth because he was nervous.
But his words are not messy and his thinking logic is very clear.
More importantly, when he spoke, his eyes were very steady.
Yi Xiaohai was quite satisfied with his first impression.
? ?Actually, Yi Xiaohai is a bit obsessed with appearance.
? Everybody likes handsome men and beautiful women, and he is no exception.
But his appearance is mainly based on his eyes.
For example, Wei Xiaoyan, who lives in Li Xuanyu¡¯s dormitory, is good-looking and has a great figure, but Yi Xiaohai dislikes her at first sight.
The Qin Feng in front of him is not handsome.
But Yi Xiaohai looks very comfortable and pleasing to the eye.
Because I was very satisfied at first glance, I was even more satisfied with Qin Feng¡¯s performance later.
"Qin Feng, I heard from Manager Guan, have you ever stayed abroad?"
"I majored in hotel management. I was about to graduate at that time. The school had an opportunity to work abroad for two years. I heard that the salary was high, so I signed up. Unexpectedly, I was selected"
Qin Feng said it was so good that he couldn¡¯t believe it.
At that time, he was not considered outstanding in school, but he was selected.
"Compared with domestic hotels, what are the differences?"
Yi Xiaohai was worried that Qin Feng was modest or had something he dared not say, so he directly added:
"Your answer below will directly affect a certain decision of mine, so I hope you can express your true thoughts"
Qin Feng was really not prepared to say too much at first. After all, it was his first meeting with Yi Xiaohai.
He didn¡¯t understand Yi Xiaohai¡¯s character clearly. If he said too much and aroused Yi Xiaohai¡¯s resentment, the gain would outweigh the loss.
But now, he needs to show off a little bit.
Because he guessed what Yi Xiaohai was talking about.
"At that time, I had just graduated, and I was an Oriental. I was working at the lowest level in a hotel. I didn't have much time and energy to think about other things, and I didn't observe it carefully. However, after returning to China, I gained some insights into the store. ¡¡±
Qin Feng had to be humble first.
"The biggest difference for me between hotels at home and abroad is the service"
¡°Abroad, the hotel management major is a formal profession, and the hotel management majors of many well-known universities are world-famous. However, in China¡¯s hotel industry, the professional standards of grassroots service personnel are generally relatively low"
"Because in China, the hotel service industry is a secondary industry in people's traditional thinking. Many schools offer hotel management majors not as key subjects. Including our school, hotel management is a major that no one wants to study "
"Looking at foreign countries, the traditional service industry is highly developed and mature, the social status of the tertiary industry is relatively high, and there are many high-quality employees"
¡°When I was communicating with other Chinese people working in the hotel industry, I discovered a phenomenon. In foreign boutique hotels, we often see some employees who have served in a hotel for decades. These old employees have become the employees of these hotels. One of the souls"
"But in China, employees have not positioned themselves properly. Utilitarianism determines that grassroots service staff are not good at their jobs and frequently change jobs, which directly affects consumers' perception and evaluation of hotel services. Many hotels have spent a lot of money on hardware, but they have failed to do so. Still no countryThe reason why some hotel brands are so popular"
Yi Xiaohai nodded and agreed with Qin Feng¡¯s words:
"In fact, not only the hotel industry, but also the catering, insurance and other service industries are looked down upon by people. Even service practitioners view themselves in this way. Those with high education and high intellectuals will choose doctors, lawyers, civil servants, etc. who are respectable. Work is a problem for the entire society, as well as a problem for ideological inheritance and culture"
The work in the service industry is hard and the wages are low.
It¡¯s normal if you don¡¯t want to do it if you have other options.
So Yi Xiaohai is constantly improving the benefits of Yi's Resort Hotel and cooperating with universities to slowly change this phenomenon.
"Speaking of inheritance, this may be the second difference between hotels at home and abroad"
"China has a history of five thousand years and has a profound cultural heritage, but in the hotel industry, the inheritance and heritage are not enough"
¡°Many hotels in Europe are located in old houses that are hundreds of years old. The hotel brands are also older and have more cultural heritage, which has a stronger implicit cultural attraction to consumers.
¡°¡However, domestic hotels have no cultural connotation in design, and are more in line with the public¡¯s aesthetic standards. Therefore, many hotels lack a foreign inherited gene from the very beginning¡¡±
Yi Xiaohai nodded again: "Foreign land ownership can be passed down, and there will be no problems with property changes, so they can pass on old buildings. This is indeed their advantage"
"Finally, there is another point. Domestic hotels are not inferior to foreign hotels in terms of hardware and investment. The facilities and specifications of many hotels even far exceed those of established foreign hotels. However, what is lacking in China is breakthroughs in design and service. It¡¯s not attentive enough, it¡¯s too stylized, and it lacks a sense of agility¡¡±
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Yi Xiaohai couldn't help but applaud.
Qin Feng was able to give the answer immediately after Yi Xiaohai asked the question, proving that he had thought about this question before.
And his answer pointedly pointed out the disadvantages of domestic hotels.
Maybe the answer is not perfect, but it doesn¡¯t matter anymore.
Being good at observation and summarizing is enough.
"Manager Guan will return to Jinling in a while. We need a store manager here in Shanghai to take charge of the overall situation. He recommended you to me. Can you do it well?"
"I can't guarantee that I can be as good as Manager Guan, but I can promise that I will try my best to do my best and live up to Manager Guan's cultivation and your trust"
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