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Chapter 236

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    Mei Niang looked at Situ Qingchan, she couldn't answer this question, because it was also what she wanted to know.

    Situ Qingchan looked at the woman behind the veil: "Let's talk about the company first, you run restaurants, this is your headquarters, you can call it a company, the restaurants below are the branches of your company, that is,  Branches. A certain number of these branches form a group, this group is a name for a powerful and large-scale enterprise, can you understand me when I say that?"

    The woman got up and walked out: "I still don't quite understand!" Her face gradually emerged like a snow lotus under the ice and snow, and she lifted the veil and stood in front of several people.  Twenty-three or fourteen years old, wearing a white gauze dress.  She has a slender figure, and her face is exquisitely carved and sculpted. She has curved eyebrows with willow leaves, eyes like autumn lakes, a straight nose, and a small cherry mouth with a dimple at the corner of her mouth.

    Bai Ze looked straight for a moment, Wu Su turned his head and smiled at Situ Qingchan: "My wife, you are good at this, explain to her!"

    Situ Qingchan was very satisfied with Wu Su's performance, looked at the girl and continued, "Why don't you understand?"

    Wenying got up and moved a chair and put it behind the girl. After the girl sat down, she moved another chair and sat behind the girl, missing a seat.

    The girl looked at Situ Qingchan: "I want to know why you don't manage the sect in the way of the sect, but in the way of the company?"

    "Zongmen's set is too old and corrupt. It may be suitable for you, but it is not suitable for us!" Situ Qingchan paused and continued: "I don't know your current restaurant management model, but if I  In terms of management, I will definitely use my own way to manage and manage and operate more reasonably.¡±

    "Then how can we manage and operate reasonably?" the girl continued to ask.

    Situ Qingchan looked at Wu Su: "Husband, you used to deal with hotels often, you can answer this!"

    "Okay!" Wu Su nodded and looked at the girl: "First of all, let's talk about your hardware and software facilities. Hardware includes architecture, internal structure, decoration and furnishings. Software facilities include your dishes, drinks and services."

    "Let's not talk about the hardware facilities, let's talk about the software first. If a hotel wants to stay in a place for a long time, it must have its own characteristics. The color and smell must be good and suitable for the taste of the local people.  People here have a stronger taste, so when cooking the same dishes, you have to make adjustments and add more salt. People in Yanlong Dynasty have a lighter taste, so you should consider adding less salt or adding some sugar for seasoning.  "

    "Let's not talk about drinks, it's pretty much the same. Now let's talk about the service. No matter for ordinary guests or high-level guests, you have to provide service, so that the guests feel that the money is worth it. What is service? It doesn't mean that I will serve you  Pouring tea is service, but to meet the needs of the customer according to the situation of the customer, this is the service.¡±

    "When a guest comes into a restaurant, someone must stand at the door to greet the guest, lead the guest to a seat, or lead the guest to the seat he needs, such as a seat by the window, a booth, or a private room.  Then leave after taking a seat. Then the service staff will receive them and ask the guests about their needs warmly and politely.¡±

    "For example, you need to know who the other party is, their preferences, tastes, etc., and then recommend dishes, wines, and food to the other party based on the information provided by the guest! This service staff must always listen to the customer's orders, and must have good eyesight  Hey, when you see that there is no water in the teapot of the guest, you should add it at any time. This is only for ordinary guests. If it is an important guest or a guest in a private room, if there is no water in the water glass, you must fill it up for the guest. If there is no wine in the wine glass, just fill it up.  Serve the guests!"

    "Then how many people like this do I need for so many restaurants? Hiring these people is also a big expense." The girl frowned slightly.

    "There are a lot of people who are short of money in this world. As long as you can give the salary that satisfies the other party, you can hire people. The expenses can be earned from the service fee. There is no need to add ordinary seats, mainly private rooms. For example, if a customer wants to book a private room  For a room, you can set a consumption standard, you must meet this standard to sit in this private room, and this standard includes the service fee for the service staff, so the cost of hiring staff will come out!" Wu Su replied with a smile.

    "Yeah, yes! Then how many service staff do you think a restaurant needs?" The dimples at the corners of the girl's mouth deepened, and her eyes became brighter.

    "This depends on the size of the store. Under normal circumstances, a service person can take care of five tables for ordinary seats, because he doesn't have to provide good service, as long as the tea for the customers is sufficient and the general needs of the customers are met.  Yes. The guests in the card seats are a little higher level, and a service staff will take care of you?Three booths are enough, private room consumption is relatively high, and one person must serve the whole process. This service includes many aspects, and this is standardized training!  "

    "Then can you give us a training? I can give you a corresponding reward!" The girl looked at Wu Su with burning eyes.

    Wu Su pondered and nodded: "Yes, but I only train the people here in your headquarters. After they learn it, you can let them train the restaurants below!"

    "Okay, yes!" The girl nodded.

    "Just now you said departments, what departments should be needed in that restaurant?" The girl continued to ask.

    "These departments can be arranged in the restaurant. Of course, I mean that the restaurant has reached a certain scale, and the small restaurant is not necessary. After all, the cost of opening a department is also high." Wu Su adjusted his sitting posture and continued: "The small restaurant only needs three.  Departments, kitchen, front office and logistics, the kitchen does not need to be explained, the front office is the department of the service personnel, the logistics department is mainly responsible for the purchase of all items in the restaurant, by the way, there is also the financial department, this department is to manage accounts, income  As for the departments related to expenditures, two people can be in charge of the small restaurant, the kitchen chef can manage it, and the remaining departments can be divided between two people, one person is in charge of finance, the boss can be responsible for it, and one person is in charge of purchasing and the front office.¡±

    "A large restaurant needs more departments, such as sales department, security department, finance department, catering department, guest room department, engineering department, catering department including the front hall and back kitchen! The responsibility of the sales department is to make the restaurant's dishes, wine and  The rooms are sold; the security department is'.

    "ßËßËßË", a sudden knock on the door interrupted Wu Su's words, and the girl looked at the door displeasedly: "What's the matter?"

    "Boss, Young Master Qing asked me to invite Sister Ying and her friends over!" Xiaoyu's voice sounded outside the door.  (Remember the site URL: www.hlnovel.com
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