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Chapter 163 The Boss Arrives

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    ?

    The hotel is a small society, open 24 hours a day, where the colorful chapters in the city are performed every day, the hotel becomes the window and excitement of the city or region, and there are various and unpredictable things happening in the hotel every day.

    Shu Xinyi is called the chairman of the hotel, but she never interferes with the affairs of the hotel. She has handed over all the management work of the hotel to me, and usually only occasionally asks about the hotel's operation, what difficulties are there, and what level is needed  If there is any difficulty, just tell her. Besides, she either stays at home as a full-time wife every day, or travels.

    As the general manager of a five-star hotel and the first time in my life to be at the helm of such a large hotel, it is very stressful for me.  Therefore, while I was working, I hired people with rich hotel management experience to supplement and train my hotel management methods and knowledge, and slowly made me understand how to operate and manage.

    A five-star hotel.  At the same time, I also took out the management method of the army, integrated militarized management into the management of the hotel, and formed a unique "militarized management hotel" in Nanfang City, which is deeply loved by employees and customers.  their praise.

    Every morning, before I arrive at the office, the secretary will put the hotel business report and income and expenditure of the previous day or the day on my desk according to my instructions.  The business situation of the hotel that day is clear at a glance.  As the general manager of the hotel, every day the hotel's operation management, service, security and other tasks must be clear by heart.  Therefore, I come to the hotel early every day, read the various reports of the hotel management the day before yesterday, and understand the hotel's management and service security work the night before, so that I can have a more comprehensive understanding of the overall situation of the hotel for the day.

    The hotel's operating report can provide the hotel's revenue on the day, room opening rate and forecast for the following week.  By reading the VIP report, I can understand the situation of the living and upcoming VIPs, and even the forecast for the next week. I can arrange my working time allocation based on this information, which VIPs should be picked up and sent off by myself, and which ones should be assigned to other assistants.  .

    Through the daily report of the assistant manager in the lobby, you can understand the relationship between the guests of the hotel the day before. Through the opinions and complaints of customers, you can find problems in hotel management and services. Some problems can be tracked. From the phenomenon to the essence, you can find the existing management culture  Hidden dangers in the operation process.  Engineering and safety conditions are the prerequisites for the normal operation of the hotel and will affect the normal operation of the hotel. Therefore, it is necessary to be well aware of these two aspects and be aware of them.

    Looking at the catering business report and the forecast report of the banquet or conference venue, you can not only understand the revenue of the hotel catering, but also know the situation of the large-scale events that are being held or will be held in the hotel. Although many large-scale events appear to be in the catering  The site happens, but it actually involves the cooperation and communication of various departments of the hotel, which is the most likely to cause problems. Therefore, we must pay attention to, coordinate key matters, and remind relevant departments to pay attention to follow-up.

    Most of my employees are as young as me, only a few of my vice presidents are older than me. They are all in their forties, but they all have rich experience in hotel management.  When the hotel was recruiting staff, I also specially went back to my hometown to bring a few young and strong bachelors, and arranged some logistics jobs for them, so that they could see the world in the city. After all, I promised them to help them find  Object, a man should do what he says.  Although I didn't bring them to the city this time to find a partner for them, I wanted to help them find their life partner in this way.

    Being able to work in a five-star hotel in the provincial capital is something that the villagers are particularly envious of, and it is also the most glorious thing in the village.  When they left the village, the villagers sent them off in the most simple and grand way, which made them extremely proud.  Along the way, my heart has been restless. They have finally walked out of the mountains, but what will be their future?  I don't know!  But at least it will give them a chance to fight hard, otherwise they will spend their entire lives in the mountains like this

    I also occasionally go to the security department and the restaurant department to visit the black fox and black goose. After all, they gave up their work in the special police team and followed me to work in the hotel.  They are all high-sighted, loving and caring, and if they have any needs, as long as they ask, I will satisfy them.

    Black Fox and Black Goose have also lived up to my expectations. They have built their employees into a team full of combat effectiveness. Every time I visit them, they will organize their employees to line up neatly to welcome me, and then report to me: "  Comrade general manager, all members of the security department have lined up, please review!" "Comrade general manager, all the 'Women's Army' in the restaurant department have lined up, please review!"It was like a military parade by the head of the army, which gave me a special achievement  feel.

    ???In hotel management, I regard human resources as the biggest wealth of the hotel.  Employees are a hotel's most important asset because their work directly creates value.  Therefore, I will often communicate with my subordinates or employees at their workplaces, instead of sitting in my office all day to meet them.  These young employees, seeing that I am so young and promising, and very amiable, they are willing to tell me anything.

    I think the job of the general manager is to create a better and easier-to-operate service environment for the employees of the hotel. The manager serves the supervisor, and the supervisor serves the employees, because the employees serve the guests directly on the front line.  Managers empower employees, provide material and spiritual encouragement and support, and stand up to solve problems when employees need support.

    Chinese people are used to discussing business at the dinner table. Therefore, I will spare some time to communicate with customers and employees, verify the needs of customers, and understand the true state of the company.

    ?As the general manager at the beginning, the secretary arranged a lot of meetings for me every day, and I had to host or participate in various large and small meetings in the hotel, which sometimes made me unable to take care of them.  In fact, the integrity of hotel management and service determines that the general manager of the hotel cannot efficiently solve all problems through one-on-one interviews. Meetings are part of hotel management, and I mostly use various business meetings for management.  Most of the meetings held each day are to address pressing issues of the day.  There are many meetings in the hotel, but usually the meetings are not long, especially ad hoc meetings, because usually things that require an ad hoc meeting must be resolved quickly.  The characteristic of hotel management and service is that problems must be solved quickly, within a few minutes, such as complaints from guests, emergency repairs of elevators, sudden requests from customers for large conferences, etc.  Prolonged time means not dealing with it, or missing the best time to solve the problem.

    I inspect the hotel at least three times a day. My role is not to pay attention to the subtleties, or go to the scene to solve problems for subordinates and employees, but to understand the situation and listen to opinions through inspections. My role is to teach and support subordinates and employees to solve problems by themselves  .  I think that if I make leapfrog decisions everywhere and solve problems on the spot, it will not only be of little significance to improve the hotel's management and service, but even counterproductive.  If the employees are happy to see the boss, I know the general manager is a good manager.  Because you won¡¯t earn your employees¡¯ love until you spend a lot of time in the lobby or elsewhere in the hotel talking to them and getting to know their voices.

    The more places I walk in the hotel every day, the more times I visit, the more guests, subordinates and employees I contact, the more contacts means the more people I influence in the hotel, the greater its influence.  The strong corporate culture of the hotel is formed through such actions.

    I want to gradually get familiar with the various situations and operation methods of the hotel through half a year of hard work, and bring the Sanduo International Hotel on the right track, so that I can feel at ease, rest assured, and worry free, so that I can go out to travel, relax, and eliminate work.  pressure.  (Remember the site URL: www.hlnovel.com
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