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Lu Daan then went to the court to withdraw the divorce proceedings, and then reconciled with Zang Wan as before. Zang Wan happily called me and said that he would treat me to dinner someday. I thought to myself, as long as she calms down and stops having sex with other men.
Let¡¯s talk about my new counseling project¡ªafter chatting with me, the business volume has indeed increased greatly, and the new employees in the store have also participated, but I asked them to make records and summarize the customer¡¯s inner situation in words , If you can't complete one customer, everything will be fine.
In fact, there are many confusions and contradictions in people's hearts. As long as these customers come to us for a chat, it means that they have unspeakable entanglements in their hearts. It's just that they don't want to express these tangles directly, but they can get rid of them by talking with you. .
Summarizing some things in words is not something that everyone can do. I require employees to not only write down the content of the chat, but also be good at summarizing the confusion. The key to the inner world.
I didn't let the fat man participate in the chat. Firstly, the image of being fat is not good for people, and secondly, he has no qualifications. If the client gets caught, it will be difficult. I let him still run the business, do a good job in promotion and publicity, and at the same time try to understand the good practices of colleagues in the same industry in terms of counseling.
This day, after Xiaohong finished a business order, she came to my room to drink tea with me. I told Xiaohong that as an old employee, she should always remind new employees that she must not empathize during the process of counseling and chatting. Emotional things cannot happen with customers.
Xiaohong smiled and said, "Brother Cang, emotional matters are other people's freedom, so you can take care of this issue too!"
I seriously told Xiaohong that when doing emotional counseling work, you must never empathize. If you have a relationship with a client, you will neither summarize it rationally nor grasp the real data, and you will not be able to engage in this line of work at all.
Xiaohong also expressed her understanding, but she said that now that she has added companion chats, she can also learn from the situation of webcasting to chat with customers. To a lot of money.
The live broadcast that Xiaohong mentioned is a popular online live broadcast mode. In fact, I have always thought that it is an unhealthy field, and it is a way for young people to play. But listening to Xiaohong¡¯s words, it really makes sense .
I called Lu Daan, and the three of us worked together to see if this model could be used in counseling work. Xiaohong actually took out the live broadcast platform she registered for us to watch. We saw her on the platform, smiling and saying some witty words, and many onlookers gave her flowers and gifts.
Xiaohong told me that if such a platform is set up, it can be used to do counseling work, which is to bring out our daily emotional topics, which may be better. And for the gifts and flowers sent, the live broadcaster can share with the website.
Lu Da'an thinks that it is impossible to have a one-on-one chat, how can we achieve counseling. Xiaohong said that Lu Daan is a foreigner, if one-on-one, you can also chat with these people alone on the Internet, and you can directly negotiate the charging standard, so that you will have a certain time to earn money at night, and friends from all over the country can chat.
Still young people and the situation, I decided to try the webcasting mode, asked Lu Daan to purchase four laptops, and also equipped all the audio microphones, and let Xiaohong be the teacher to guide the staff to carry out the live broadcasting business. I didn¡¯t expect these things The new employees are familiar with webcasting, and they watch it in their spare time. It seems that Lu Daan and I still haven't kept up with the situation.
With the help of Xiaohong, the employees are basically familiar with the methods and methods of the live broadcast, but I told them that they must never do anything illegal and disciplined on the live broadcast, especially in terms of clothing, and should not be attracted by their appearance like some live broadcast beauties. Man, it will be titled after all.
For the effect of the live broadcast, I think it is better to practice for a while first. I let everyone live broadcast on the live broadcast platform, and then adopted a one-on-one mode to let them guide others.
Xiaohong was also exhausted during this period. Whenever she was free at night, she started live broadcasting to the computer. Even in the middle of the night, I reminded Xiaohong not to be too late, it would be bad for her health.
Xiaohong and I researched the sharing of the live broadcast. Xiaohong thinks that it is enough to take out all the money earned. I still suggest to Xiaohong that the income during the live broadcast is her own. If one-on-one, the company only takes 40%. Employees get 60%.
Lu Daan had an idea, he advised me to be more careful, if the employees are addicted to the live broadcast, then they can get rid of me and do it themselves.
In fact, what Lu Daan said touched my heart, and I also have a premonition that if this live broadcast mode is pushed away, every employee can become a counselor, and over time they can completely leave the company and work on their own.
? Xiaohong said let¡¯s try it first, and use the webcast as a supplement.?, of course, the main business is still in reality. Others can be broadcast live.
Regarding the live broadcast mode, I specifically chatted with those clients in my counseling group. I didn¡¯t expect that they all agreed with me to develop this mode. However, emotional counseling can¡¯t be broadcast live in the public. If it becomes one-on-one Mode, that is the network video chat.
In order to standardize the mode of webcasting, I told the employees that this mode can only be used as an advertisement to let people know that you are a counselor on the Internet, but when you want to actually conduct counseling, you must conduct a one-on-one video chat, and you must not In the case of so many people watching, tell people's privacy.
After the webcast has been running for a period of time, many employees have complained that this model is not suitable for grooming. Some people on the Internet are very boring and even say dirty things. People in the same city are even more boring.
It seems that there are still problems in conducting counseling directly through live broadcast, but I think there is always a process for any new thing. Since it is inconvenient to carry out online, I think it is better to conduct counseling and chat offline, and further communicate online, which is also convenient for tracking customers. Condition.
Xiaohong also agreed with my suggestion. She said that during this period of time, she didn't earn much money from the live broadcast, and she suffered from physical damage.
Lu Da'an said with a smile, "Xiao Hong's face is full of pimples, if this continues, it will be difficult to find her husband's family!"
"Hehe, I'm a celibate, I'm not like you, it's so tiring to find a wife!" Xiao Hong's words made Lu Da'an speechless.
However, many people in the same industry came to learn from me after knowing that I was on the webcast, and they also flocked to the livestream. After a consulting room in Lu Da'an went live, they made some indecent gestures, and people closed the shop. (Remember the site URL: www.hlnovel.com - Didn't finish reading? Add this book to your favoritesI'm a member and bookmarked this chapterCopy the address of this book and recommend it to your friends for pointsChapter error? Click here to report
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