Add Bookmark | Recommend this book | Back to the book page | My bookshelf | Mobile Reading

Free Web Novel,Novel online - All in hlnovel.com -> Prose -> young captain

Chapter 5: 005 Transforms

Previous page        Return to Catalog        Next page

    ?

    Sheng Jinchu officially met with the crew members on the second day after the press conference.

    Except for the pilots who were flying, everyone was gathered in the flight department for a meeting.

    Song Chu received a call before returning to the flight, the flight mission was over, and he dragged the box out of the airport.

    The legs are already long, and when you are thinking about things casually, the frequency of your steps will also increase.

    Zuo Qing, who was wearing high heels, caught up with him panting.  Breathing out like a blue, she complained: "Hey, why don't you stop telling me?" She jumped up, and at the same time raised her hand to pull off his collar to make sure if he had earphones on his ears.

    Song Chu was tickled by her, and brushed her hand away.

    "I really didn't hear it."

    Absent-minded, his smile is still so beautiful that it makes people dizzy.

    "I've called you several times." She quickened her pace and stood side by side with him: "Where are you going? Back to your residence?"

    "No, go back to the flight department for a meeting."

    Zuo Qing glanced at him again, and said in surprise: "The new manager of your fleet is really good, and it's too scary."

    "What happened to her that day?"

    "She didn't think much of me, but when she dealt with the problems of your fleet, she also read our cabin service book by the way, saying that we have no enthusiasm, no brains, and a service system that is not complete. She said this because at that time  A passenger with legs and feet is disabled. The flight attendant asked him twice if he needed a wheelchair when he got off the plane. She said that a physically disabled person is extra sensitive psychologically and needs to be treated equally as a normal person. Whether you need a wheelchair or not, you need to check it before boarding the plane.  It should have been confirmed before, and the entire crew reached a consensus. Instead of asking questions over and over again with a silly face, hurting other people's self-esteem. She asserted that the passenger promised not to fly with China Eastern Airlines again."

    Song Chu narrowed his peach blossom eyes and looked at her.

    Zuo Qing smiled: "It's unbelievable, isn't it? How can there be such a keen person who seems to see all the flaws in our service as soon as he walks by. Actually, I also think it's wrong, but I really didn't expect it before.  Seeing her gaze at that time, I suspected that she might not be an ordinary passenger, and thought she was an experience officer sent by the headquarters."

    China Eastern Airlines has such an operation. The service department often sends experience officers to mix with the guests to experience the current service quality as a passenger and find out the deficiencies in order to improve and innovate in the future.

    Thinking of something, Zuo Qing groaned in pain: "That's not counting. The most embarrassing thing is that she said that the smiles we greeted the passengers made people uncomfortable. The company hoped that we could smile from the bottom of our hearts, but they didn't make us smile flatteringly.  , she thinks our smile makes people feel sticky." When the manager of the cabin service department reported Sheng Jinchu's opinion truthfully, Zuo Qing felt like a prairie fire ignited on her cheeks with light makeup.

    Song Chu couldn't help laughing when he heard this.

    Zuo Qing saw the corners of his mouth curled up unexpectedly, and she made a gesture to pinch him: "You think so too, don't you?"

    Song Chu dodged her with a smile, "I don't feel sticky, but the sweetness is too high, and passengers with high blood sugar should not be able to bear it."

    Zuo Qing glared at him reproachfully.

    Song Chu asked again: "What's the reaction from your cabin service department?"

    "Let's go back and do three to four months of training in service psychology. That's why you have a great new manager for your fleet."

    Song Chu stopped talking.

    He still has nothing to say to this new fleet manager. Just before the press conference opened, he thought she was a smiling stewardess of a certain airline, but in the end, she turned into his immediate boss.  And she is quite an influential figure in the entire China Eastern Airlines. Before she was transferred to the fleet, she had been working in the product development department. Some of the tasks they performed might have come from her brainstorming.

    It was in front of this woman that he received the first slap in his life.  He completely forgot what the assailant's expression was. He only regarded those hands as the uncontrolled tentacles of a primitive creature.  (Remember the site URL: www.hlnovel.com
Didn't finish reading? Add this book to your favoritesI'm a member and bookmarked this chapterCopy the address of this book and recommend it to your friends for pointsChapter error? Click here to report