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141: Milk powder crisis (1 more)

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    ?

    "Yes, there is a problem with your milk powder!"

    For some reason, I always feel that the saleswoman who sells milk powder has bright eyes and an excited face.

    Is it an illusion?

    The woman was holding a swaddling baby, revealing the baby's chin. As she spoke, the baby was crying loudly, which immediately attracted the attention of customers in the mall.

    The woman took the opportunity to yell loudly: "Your milk powder in Asia is poisonous, black-hearted capitalists, it will take lightning to make this kind of money, my child is only half a year old, and there is something wrong with drinking your milk powder!"

    There is a problem with the milk powder in the mall?

    No, the saleswoman calmed down. Mr. Xia said that there is a difference between customers who really defend their rights and those who make trouble. There are not many food products sold in Asia, and milk powder is very important If you want to make trouble, of course the common people will be the best.  Start with the commodities you care about.

    What Xia always said, don't get excited, calm down and think about it.

    Yes, yes, Mr. Xia said that home appliances are most likely to be troubled by people because of quality problems. If it is milk powder, it will definitely be said to be bad and poisonous!

    Now adults who are willing to drink milk powder are the mothers who really don¡¯t have breast milk, so they buy milk powder for their children.

    Or the old, weak and sick at home need to supplement nutrition!

    Those who buy milk powder must come from families with affluent economic conditions. Those who are poor have no milk after giving birth. They have milk to drink, and those who use millet to cook rice soup to feed their children If the family is poor and still buys milk powder in the mall, then  It is even more distressing for the children.

    Will the milk powder make the child drink something wrong, will you take the child to the mall first to settle the score?

    No.

    Will send the child to the hospital first!

    The customers gathered around.

    The saleswoman told herself not to panic, to grasp the key points and difficulties that Mr. Xia said in the meeting, and deal with them according to the procedures¡ªthe saleswoman¡¯s confidence comes from Asia itself. Mr. Xia said that Asia¡¯s products can be discounted, but the quality must not be reduced.  If there is a problem with the quality of the product, the people in the purchasing department will lose their jobs collectively for non-food products. If there is a problem with the food product, the purchasing department will be sent to jail collectively!

    With such a general manager, the saleswoman will naturally be very confident.

    Huang Guoqiang has already trotted all the way over.

    Unexpectedly, there is no problem with the home appliance, it is milk powder.

    However, he did not step forward to claim credit. The saleswoman at the counter was trained and knew more about milk powder.

    The woman holding the child howled, crying that her child was poor, and said that she was poor. The family was already poor, and the child had no milk. The money to buy milk powder for the child was borrowed.  question!

    "If there is something wrong with the child, I will not live anymore. Whose child is worthless, and now the country only allows one child"

    It was really tearful, those who heard it were sad, those who heard it were crying, and the customers who said it all looked angry.

    Who doesn't pay attention to matters involving children?

    Maybe the children in the family are getting older, but sooner or later there will be grandsons and granddaughters. In the past few years, life has been better, and children who do not have breast milk can only drink milk powder.

    In such a big shopping mall, there is actually a problem with milk powder!

    Then everyone really dare not buy it, no, Asia must give an explanation.

    The customers were all chattering, all trying to stand up for the woman and help her coax the child, so the saleswoman couldn't intervene for a while.

    During the woman's movements, she loosened the baby's swaddle, revealing the baby's small face.

    "Oh, this face!"

    Another female customer exclaimed.

    The baby's white and tender face is covered with small red spots, which is scary to look at.

    Not only the face, but also the exposed neck and wrists are covered with red spots.

    "There is something wrong with Asia's milk powder. Look at this kid, he looks scary!"

    Wow!  Wow!  Wow!

    With such a loud shout, there were already many customers around, and the number increased in an instant.

    Even customers from other floors are running here. Some customers shouted, "The milk powder sold in Asia has spoiled children."  There is a problem at the counter, whoever solves it first.  The supervisor who received the news will come soon, and other matters will also be handled by special personnel. What she has to deal with is her own counter affairs!

    The woman covered the child tightly with swaddling clothes before, and the saleswoman was still unsure, but as soon as the swaddling clothes were removed, the saleswoman's heart was settled.

    This is the content of the training ha!

    She panicked.

    The saleswoman came out from the counter and squeezed into the crowd of excited customers, her face was full of worry:

    the"Sister, don't panic. You said that there is something wrong with our milk powder in Asia. The child has a rash after drinking the milk powder? When every customer buys milk powder, we will explain the precautions. If the child has never drunk milk powder before,  It is best to brew it in a small dose at a time, because of the constitution of our Chinese people, a small number of children may have allergic reactions Sorry, it is too late to say this now, if the child is allergic to milk powder, he should be sent to the hospital first, you  Have you been to the hospital?"

    What to do in case of an emergency?

    Shirking responsibility is the most stupid.

    This may be a real customer, or it may be hired by a rival to make trouble.

    ?Real customers will be furious when they hear that the mall is shirking responsibility, and they will become even more reluctant.

    Fake customers will catch on to them even more, taking the opportunity to incite the emotions of the onlookers, and turn a small matter into a big event that cannot be ended!

    Mr. Xia said that in the service industry, when customers are dissatisfied, they should first admit their mistakes, even if it is not the fault of the mall, the customer is God, and if God says you are wrong, you are wrong!

    A "sorry" is not worth a lot of money, but it can avoid intensifying conflicts.

    Apologize first, and then explain the problem clearly, not only to the person concerned, but also to the spectators.

    The saleswoman's voice was crisp and clear, and there was a lot of worry in her voice but she didn't feel flustered. Her attitude was so good and her words were easy to understand. The customers who were emotional just now calmed down a little.

    "Yes, the child must be sent to the hospital!"

    "Look at the rash all over the face, milk powder poisoned people, how can you say it's an allergy?"

    The woman holding the child grabbed the saleswoman, "Why haven't I been to the hospital, it's just that the hospital said that the milk powder was bad, and your mall should be responsible!"

    Huang Guoqiang looked at it for a long time, and he didn't feel sorry for the child crying. Is this really a professional to make trouble?

    Oops, it's time for him to appear!

    Huang Guoqiang dug out a few brochures from the milk powder counter and distributed them to the customers watching the bustle. The female salesperson frowned in pain as the woman grabbed her arm, but Wen Sheng explained to the people around her:

    "Here are the precautions for brewing milk powder, which we in Asia summed up by ourselves. Due to physical reasons, some children will be allergic to milk powder. The specific reactions vary. Rash, diarrhea, and vomiting are all signs of allergies.  We in Asia sell quality-assured milk powder, if something goes wrong, we will definitely take responsibility! Now please step back, you are too close and the air will not circulate, which is not good for your children."

    The woman holding the child cried loudly:

    "What are you? If you say you are responsible, you are responsible. My daughter is going to have an accident. I will fight with you! These are kind people who want to help me seek justice. You have to trick them away¡ª"

    Da da da.

    Song Minglan came over wearing high heels.

    "Please make room, everyone."

    ? The crowd who shouted and hugged each other saw that a big shot appeared on the stage, so they gave in subconsciously.

    Xia Xiaolan came out more and more, looking around for a week, and then fell on the woman holding the child:

    "I am the general manager of Asia. The promise made by our salesperson in the mall represents my opinion. Sister, you can discuss how you want the mall to be responsible. Our salesperson is right. Everyone feels sorry for their children.  Sending the child to the hospital is the most important thing, right?" (Remember this site URL: www.hlnovel.com
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